Intercom’s Product Principles: building solutions that fit the bill
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
What You Ship Is What Matters
At Intercom, we take pride in what we ship from the planning stage right through to customer feedback and iteration. Designing a solution means not only building out the ideal states of the design, but also anticipating how the product will actually be used in the customer's context. Rather than just passing off our designs to the engineers, we work with the team at every stage of the production process. There are no big handoffs or surprise reveals. We continue to own our solutions after the day ship.
Transcript
Play full episode
