The Top Lead to Win Highlights
The Double Win
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Navigating Challenges with Integrity
This chapter recounts the difficult experience of launching the Full Focus Planner, highlighting the team's commitment to customer satisfaction despite facing fulfillment delays. Through a costly decision to expedite shipping, the importance of integrity in maintaining customer trust is emphasized, alongside insights into crisis leadership and the value of having a coach. Additionally, it reflects on the need for visionary leadership and self-awareness in navigating business challenges and personal career transitions.
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