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E3: The Empathy Revolution with Eugenia Kuyda of Replika

"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis

CHAPTER

Navigating User Crises in Conversational AI

This chapter explores the challenges of supporting users in emotional distress on a conversational AI platform, particularly those expressing suicidal thoughts. It highlights a study from Stanford that informs safety measures and intervention strategies while maintaining the app's boundary from acting as mental health professionals.

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