Elevating Hospitality: The Art of Anticipatory Service

In this episode, we learn from Jimmy Peña, Director of Estate Operations for a private, ultra-high-net-worth individual. Jimmy shares how private estate hospitality demands service that exceeds even the most elite hotels, with every meal treated "like the Super Bowl." He explains the nuances of serving at this level, the daily practices that drive excellence, and how lessons from private estates can be applied to any hospitality business. Listeners will come away with a rare inside look at hospitality at its most exclusive - with insights they can use to elevate their own business.

You may also enjoy from Jimmy:

• Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments
• Heart, Hustle & the Simple, Brutal Beauty of Hospitality
• Hiring for Heart, Turning "Opportunity Guests" into Advocates, and Avoiding Counterfeits

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands