EP 205 - Abbas Haider Ali (Github) Building a Scalable Customer Success Program
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How to Keep Up to Speed With Your Career
Andrew Michael: One of the things that was definitely something that I wish I'd started with sooner was not being as assumptive about why I think a customer is happier that a product and should keep using it. The more data driven you can be in articulating what that actually does for customers in the business, that should be like on the top three of every CS leaders. He says he'll continue to publish shows and share those on whether it's on LinkedIn or,. you know, on our company blogs and things like that.
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