FROM FRESHWORKS AND FAST CO. WORKS: What is the future of the employee experience?
The New Way We Work
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Is There an Empathy Revolution on the Horizon?
I think empathy forced upon us, and understanding of employees was forced upon us. At fresh works we spend our entire executive meeting listening to three different customers. Its sympathy is not hard. It's about having a listening muscle. What's hard is prioritizing it. And i can even speak for myself, you know, i can go weeks at a time and my days are full. But if you don't do it, that stuff never bubbles up,. So it's easy to do, it's hard to make the time.
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