2min chapter

The Art of Charm cover image

Building Trust In A Cynical World | Jamil Zaki

The Art of Charm

CHAPTER

Intro

This chapter examines the harmful impact of organizational cynicism driven by leadership practices, such as invasive surveillance, that erode workplace trust. It emphasizes the importance of cultivating genuine connections and offers strategies to differentiate between skepticism and cynicism, while nurturing hope and trust in different settings.

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