How CBD Is Reshaping Banking in the UAE
Couchonomics with Arjun
Differentiation: Customer Experience Over Products
Bernd explains product commoditization in retail banking and why superior customer experience is the sustainable advantage.
Banking in the UAE is entering a phase where digital expectations, AI, and trust are forcing banks to rethink everything from processes to culture.
Arjun sits down with Dr. Bernd van Linder, CEO of Commercial Bank of Dubai, to unpack how customer experience, technology and trust are reshaping the future of banking.
🎙️ In this episode:
Why customer experience has become the only real competitive advantage in banking
How digitization moved from a COVID era surprise to a baseline expectation
Why the UAE banking sector keeps evolving faster than global peers
How banks can rewire legacy systems without breaking what works
Why fintechs are now partners, not threats, and how the best banks use them
The real impact of AI on productivity, governance and the workforce
How trust, safety and regulation shape decision making in a digital-first world
What the next five years of banking will look like in the region
👉 Watch now to understand how customer experience, fintech partnerships, AI and trust will define the next era of banking.
#CouchonomicsWithArjun #Banking #DigitalTransformation #AI #Fintech #UAE #CustomerExperience #FutureOfBanking #Leadership #Innovation
PARTNERS
Couchonomics with Arjun Season 04 is brought to you by:
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Chapters
00:00 The new realities of customer expectations
02:00 Why UAE banks are evolving faster than global peers
04:00 Customer experience as the only real competitive advantage
07:00 Rewiring people and processes for a digital-first world
10:00 How fintech partnerships are reshaping bank capabilities
14:00 The future role of branches in a digital-first banking model
18:00 Moving from legacy tech to open, integrated systems
22:00 The real impact of AI on productivity, risk and governance
30:00 Trust, safety and how customers choose banks today
36:00 What the next 3 to 5 years of banking will look like
Our website 👉 https://bit.ly/3jk7UH0
Find us on our social media platforms:
- Arjun's LinkedIn https://www.linkedin.com/in/arjunvirsingh/
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