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The Path of Least Resistance in the Age of Social Media
I wish companies would wake up to this. Like if you've shut down all the phone lines and put in phone menus that are more complex than Medusa's maze, what do you expect? The way back machine has got historical footprints or whatever you website looked at since the beginning of the internet pretty much. So it's there. And I think one, maybe the fact that having conversations in public the whole time should make us more public and make us more kind, it doesn't seem to have done that.