3min chapter

The Bootstrapped Founder cover image

15. How to Do Maximum Customer Support with Minimum Effort

The Bootstrapped Founder

CHAPTER

Introduction

Avitkan: Customers expect immediate solutions to their problems. At fitpepanda, i was responsible for supporting over five thousand customers at one point. I will share the systems we set up to get our customers the most value while spending as little time as possible. And i'll also talk about pricing, pitfalls, privacy considerations, which jewels are worth it and why.

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