127. The White Knight (eBay)
Swindled
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The Dark Side of eBay's Leadership
This chapter reveals the troubling workplace atmosphere at eBay’s Global Intelligence Center under a former CIA operative, characterized by fear-based management and a chaotic team dynamic. It discusses the company's relationship with its small sellers, the evolution of its marketplace, and the contentious actions taken by executives in response to criticism. Additionally, it underscores a period of negative growth marked by extravagant spending and drastic measures to control dissent within the organization.
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