2min chapter

Cold Call cover image

Using Design Thinking to Invent a Low-Cost Prosthesis for Land Mine Victims

Cold Call

CHAPTER

The Importance of Sustaining Empathy

Brian Metta asked me to interview some of the patients. He said you know it will be good if you can sort of understand from them how we can do better. And he says as soon as this organization stops being that patient centric stops caring for the patients in the way we always should back to your point around mission I don't think we will be innovative. So this was such a lovely message to leave the students with at the end of the discussion. It really is.

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