230 - Lessons Learned From 1000+ Clinics
The Remarkable CEO for Chiropractors
Introduction
The hosts discuss the importance of clear communication of expectations and providing support and growth opportunities to team members.
In this episode, you'll discover:
- Workflow Automation – Quantify, Delegate and Verify the Work
- What Insurance companies don’t want you to know and how to beat them at their own game
- 3 Keys to building a scalable and durable business.
- Attracting and Retaining A-Player Talent
Episode Highlights
03:29 - A brief history of Dr. Brian Capra and how Genesis came to be.
07:09 - Facing the challenge of being a business leader, staying relevant and continuing to build and grow.
11:12 - Insurance companies' profit motives and how they use the system to delay payments to chiropractors
15:57 - It is key to leverage AI for chiropractic business management.
20:06 - The importance of managing work and collections in a medical office, using automated workflows to track and follow up on tasks.
26:07 - Using AI and workflow automation in chiropractic practices.
29:02 - The process of building a remarkable team and feeling that they are contributing to the practice’s mission.
34:40 - The effects of a positive work environment on your team and your KPIs.
About our Guest:
Dr. Brian Capra is a 2002 Graduate of Life University in Atlanta, GA. After building a successful practice in Princeton, NJ, he discovered a fundamental flaw in traditional chiropractic software. Dr. Capra decided to look outside chiropractic to find a solution. He found that large organizations focused on customer experience, used technology in a totally different way. These enterprise level technologies were getting amazing results. He and his team began building the first and only, enterprise level, Patient Experience Technology.
For the past ten years Dr. Capra has been using the lessons learned and the technology that was built to improve the the retention, revenue, compliance and team productivity of hundreds of practices across the country as well as large organizations like Maximized Living, CBP, and Elevation Health just to name a few.
To learn more about Genesis, please visit: https://genesischiropracticsoftware.com/
Resources Mentioned
To learn more about the REM CEO Program, please visit: http://www.theremarkablepractice.com/rem-ceo
Build your dream team with Chiro Match Makers. Learn more at https://chiromatchmakers.com/
Schedule a Brainstorming call with Dr. Pete
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
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