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From Combative to Constructive | Book Insights on Difficult Conversations by Douglas Stone, Bruce Patton & Sheila Heen

Book Insights Podcast

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Introduction

Difficult Conversations, How to Discuss What Matters Most grew out of 15 years of work at the Harvard Negotiation Project. Sheila Heen is one of the authors and uses it to teach Argentinian tango. By the end of the first lesson, they are fighting so she sends them home with difficult conversations.

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