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12min chapter
We're Not Leaving | Group Chat News Ep. 887
Group Chat
Customization Chaos at Starbucks
This chapter explores the complexities and challenges of customizing orders at Starbucks, particularly through their app, which enhances personalization but can slow down service. It discusses the implications for customer satisfaction and efficiency, as well as the economic struggles faced by franchises like Subway in maintaining pricing strategies. The conversation reflects on leadership changes and the potential impact on operational effectiveness amidst rising demands from consumers.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode