Crucial Conversations by Kerry Patterson | Audiobook Summary
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How to Share Your Views Without Offending Others
How do you convey something bad or controversial yet maintain a positive respectful tone? Here are five skills to share your views without offending others. Start by saying what you saw or heard rather than your story. Use contrasting to minimize understanding and watching for signs that people feel unsafe. Encourage testing by asking others, respectfully, to disprove your story. By the time conversations turn crucial, they are already moving through the path to action.
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