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Stephen M.R. Covey’s New Book: Trust and Inspire

The Big Leap

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You Can Slow a Client Down, but You Can Never Speed Him Up

"Almost every time, it was because i overlooked a bunch of people related stuff in my bull headed attempt to get something done fast. You can clearly slow him down, but you can't try to be efficient with him," he writes. "If you by going slow, if you focus on building the relationship, showing that you care and building trust, that's what will speed it up."

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