5min chapter

Confident Business English cover image

Bye bye 2020

Confident Business English

CHAPTER

The Importance of Low Expectations

I am attempting to cook on New Year's Eve a Christmas dinner an English Christmas dinner we'll see how it goes um not very I'm gonna put low expectations low expectations what is it under promise over deliver that's the angle or approach I'm going for and there's actually a classic example of that in Disney. If you think you've had a really good experience when actually the queue was only 20 minutes anyway so what they do is they under promise and over deliver so that you feel like you've got good service. A jacket potato if you go back into my episode catalogue I talk about a jacket potato I did a whole episode on a jacket potato which is crazy that probably says a lot

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