Customer Success | Scaling Your Startup S2E9 with Statusphere’s Kristen Wiley & Techmate’s Nicole Beals | E1229
This Week in Startups
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Key Questions for Effective Customer Success Management
This chapter explores the critical role of customer success in B2B and B2C environments. It highlights the necessity of asking the right questions to understand customer needs and the importance of aligning expectations to improve satisfaction and retention.
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