2min chapter

Secret Leaders with Dan Murray-Serter & Chris Donnelly  cover image

NetSuite: How Evan Goldberg scaled one of the world’s first cloud companies to a $9.3 billion exit

Secret Leaders with Dan Murray-Serter & Chris Donnelly

CHAPTER

Using Customer Telemetry to Improve Your Product or Service?

You're surveying your customers and trying to understand whether people are successful, how much they're using the different capabilities that you have. Don't make excuses when those numbers aren't what you think they should be. It's pretty basic, but sometimes the simplest things are the most effective. Just ask your customers how they like using your product,. Are they using it?

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