How to Handle the Conversation Around Race

When i think about emotions, got i like to focus exclusively on the emotions. So there's a difference between facts and feelings, but in the moment they feel the exact same way. And so for me, as a negotiation expert, i'm going to ignore he substance of what they said and address only the emotionality. But it takes a lot of skill to recognize that distinction, and then also a lot of discipline too. Because you're going to be emotional during that conversation,. You might want to be more combative, but that's not the most effective way to persuade or communicate.