Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Customer Expectation in P2B
Customer expectation is obviously they want to pay for what they use, right? They don't necessarily want to kind of pay upfront for things that they won't be able to use so quickly. So one of the elements is the pricing model should be easier to consume. And then also customer expectation is to be more self-sufficient.
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