AvTalk Episode 256: A bad day in Belgrade
AvTalk - Aviation Podcast
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Air Canada's Chatbot Controversy
The chapter delves into a legal dispute regarding inaccurate information provided by Air Canada's chatbot, resulting in a customer filing a small claims complaint over denied refunds. It highlights the debate on the reliability of chatbots compared to webpages and emphasizes the importance of honoring customer communications.
Play episode from 11:18
Transcript
