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269: Root Cause Analysis and Three Powerful Words with Mike Hannan

PMO Strategies

CHAPTER

Unpacking Root Causes with the Five Whys

This chapter explores the five whys technique for identifying root causes of organizational issues, using a client scenario to illustrate cultural shifts and workforce disengagement. It emphasizes the need for persistence, collaborative problem-solving, and the role of effective PMO strategies in fostering genuine change while addressing systemic challenges.

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