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269: Root Cause Analysis and Three Powerful Words with Mike Hannan

PMO Strategies

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Unpacking Root Causes with the Five Whys

This chapter explores the five whys technique for identifying root causes of organizational issues, using a client scenario to illustrate cultural shifts and workforce disengagement. It emphasizes the need for persistence, collaborative problem-solving, and the role of effective PMO strategies in fostering genuine change while addressing systemic challenges.

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