Do you have a story of something really crazy or super awkward that happened during user testing? I do recall, uh, one situation, not necessarily with me, but just, and then this is under the awkward category, I guess. And it was so painful to watch, you know. It was like, what are you doing this for? This is before we had such great services as usertesting.com.
KaL MichaeL teaches us that empathy is less of something we practice and more of a result of patience and perseverance. He challenges us to remain humble enough to know that we do not know everything, and what we don’t know will always far surpass what we do know. He also encourages us to own […]