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Roger L. Martin (Author of Playing to Win) on The Difference Between Strategy and Planning
Supermanagers
The World's Greatest Management System
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Most hotels go to indeed or er zip recruiter, get a bunch of resumes and just hire them. They're only going to be there for 18 months, so you can't. That's the whole lot. Yet the only way tat that works is they've got to have the world's greatest management system. We need a different system for recruiting. What we have to have is everybody has to have at least three in person interviews before they can get a job. And if you don't do that as a hotel manager, you get firedj flat out. Then you have a career planning system. So everybody who got tiredat four seasons gots sat down said, well, you
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