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I'll Be Back 20 21
20 21 was a really intense learning year for me. We had no consistency of whether we were going to be up from a client satisfaction revenue perspective or down. The hardest thing for me in business is letting people go. I hate it, especially people who demonstrate that they're loyal and want to work hard. And one of the most important things i learned about myself 20 21, is that i need to avoid allowing the company to suffer so that i can have those difficult conversations with people whom i care about and respect.