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10min chapter
How monday.com's Customer Success and Product Teams Work Closely Together
ProductLed Podcast
Fostering Collaboration and Transparency
This chapter delves into the crucial role of transparency and collaboration at monday.com, particularly between product and customer success teams. It outlines strategies for effective communication, including integrating customer feedback into product development to enhance user experience and prioritizing feedback to drive feature improvements. The discussion emphasizes the benefits of a supportive, open environment that values all contributions towards product success.
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