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Let’s Protect Our Frontline Workers from Rude Customers

HBR IdeaCast

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Frontline Work, When Everyone Is Angry

Christine Porath: I hope that some of the research actually inspires us to think about how am I going about things and how am I affecting others. She says incivility usually arises from ignorance, not malice. "We can all decide to do better and walk around the world in a sort of kinder way"

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