
Let’s Protect Our Frontline Workers from Rude Customers
HBR IdeaCast
00:00
Frontline Work, When Everyone Is Angry
Christine Porath: I hope that some of the research actually inspires us to think about how am I going about things and how am I affecting others. She says incivility usually arises from ignorance, not malice. "We can all decide to do better and walk around the world in a sort of kinder way"
Transcript
Play full episode