[Un]Churned – The No. 1 Podcast for Customer Retention cover image

How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania | Ep. 145

[Un]Churned – The No. 1 Podcast for Customer Retention

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AI and Customer Experience Transformation

This chapter examines the profound impact of AI on customer experience and the challenges startups face in achieving product-market fit. The discussion highlights the need for a balance between technological advancements and foundational business principles, emphasizing human judgment in the use of AI tools. Key themes include fostering an AI-native culture, addressing employee concerns about job security, and leveraging AI to enhance customer interactions while elevating employee engagement.

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