The best businesses are the ones that don't argue with you. Chick-fil-A will replace an item even if they know it's a risk, he says. "There's nothing like making customers so happy That they're willing to go tell 10 other people How awesome you are" He adds: Taking care of your customers and making them happy is actually good for business in the long run.
The Minimalists talk about avoiding lifestyle inflation. Listen to all three hours of episode 365 on The Minimalists Private Podcast.
Discussed in this episode:
How do I better manage my impulses and my budget as my income increases? (01:46)
What is “lifestyle inflation”? (02:29)
What is the “casino technique”? (12:04)
How will refunding dissatisfied customers and allowing them to keep items affect consumerism? (19:36)
How do we determine what luxuries to let go of when we can comfortably afford them? (24:38)
What is the “scorched earth approach”? (24:56)
Detailed show notes: minimalists.com/podcast
Join The Minimalists Private Podcast: minimalists.com/support