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The Minimalists
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Taking Care of Your Customers Is Good for Business in the Long Run
The best businesses are the ones that don't argue with you. Chick-fil-A will replace an item even if they know it's a risk, he says. "There's nothing like making customers so happy That they're willing to go tell 10 other people How awesome you are" He adds: Taking care of your customers and making them happy is actually good for business in the long run.
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