Enhancing Customer Experience at eBay

This chapter explores eBay's initiatives to improve customer experience through accessibility, feedback, and continuous transformation. It highlights the importance of addressing friction points, simplifying processes, and balancing minor issues with major incidents to foster long-term customer satisfaction.

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app