3min chapter

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Empowering Customer Support Teams Through AI Innovation

This chapter explores the changing landscape of customer support driven by AI, shifting from mundane tasks to more impactful interactions. It highlights the integration of support teams in critical customer engagements to enhance service quality and address issues in real-time.

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