TIP383: Exposing Bad Companies w/ Edwin Dorsey
We Study Billionaires - The Investor’s Podcast Network
Evaluating Corporate Performance Through Customer Satisfaction Metrics
This chapter delves into the significance of net promoter scores in assessing company performance and stock market outcomes. It critiques inflated customer satisfaction claims, using a payday lending company as an example, and emphasizes the need to understand real customer satisfaction trends to avoid misvaluations in the stock market.
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