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Evaluating Corporate Performance Through Customer Satisfaction Metrics
This chapter delves into the significance of net promoter scores in assessing company performance and stock market outcomes. It critiques inflated customer satisfaction claims, using a payday lending company as an example, and emphasizes the need to understand real customer satisfaction trends to avoid misvaluations in the stock market.
On today’s episode, we talk about how to expose a bad company. Trey Lockerbie chats with the brilliant Edwin Dorsey, writer of the popular newsletter The Bear Cave, who takes us on a ride, exploring the dark side of the stock market. Edwin first gained massive attention after he successfully exposed Care.com for an unimaginable amount of negligence that ultimately led to the collapse of the stock.
IN THIS EPISODE, YOU’LL LEARN:
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