Today's guest is Fliria Jernigan, Vice President of Technology at LPL Financial, who are a leader in the retail financial advice market. They serve independent financial advisors and financial institutions, providing them with the technology, research, clearing and compliance services, and practice management programs they need to create and grow thriving practices. LPL enables them to provide objective guidance to millions of American families seeking wealth management, retirement planning, financial planning and asset management solutions.
Fliria is an accomplished IT Management professional with extensive experience and knowledge in ITIL processes, Service Management, ServiceNow and IT controls. She has strong experience leading Service Management organizations, driving Service Management system implementations while leading multiple teams in the U.S. and abroad. Fliria has a proven ability to execute against IT strategies and achieve results while remaining customer-focused.
In the episode, Fliria will tell you about:
The interesting work she does with LPL Financial,
How she got into the world of ServiceNow,
Key learns and milestones in her career to date,
Challenges they are solving in the Financial Services sector,
The value of ServiceNow within LPL Financial, and
Top tips for implementation best practices
