EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
CHURN FM
00:00
You've Got a Solid P Tree
A, from the corporate level, there's and there's a r r ah. There's the profitability, pretty pretty simple on that. But then we have a third, which is around the employees. And so one of the numbers i'm very proud of us, in novemberof last year, ar our employee a e p, we callit e n p s for customer's success,. I was in the middle of twenties, and now it's at 77. A, having cadence calls with every single leader in the company, s curn is a company a. Whatever you have, whatever adgetive you want.
Transcript
Play full episode
