How to Prepare for a Difficult Conversation

I love the fact that you talk about cross purposes because I think when you're having a difficult conversation, let's just say individual to individual, there are things that we want and we don't even think about how some of the emotional needs we might have could run counter to the substantive needs that we want. And then we go in, just try to accomplish both at the same time and we're doomed for failure because there's a lack of focus. Usually those things that are cross purposes, they have a reason why they're there. Maybe it's a self protective thing or it's a natural response to harm, experience in the past or whatever. It requires some courage and self discipline to

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