How to Have Empathy for Your Audience

Matt Welch: One of the things I see when people come to have a conversation with their leader about something is that they don't have compassion. And so then you've gone into a conversation really driven by your own needs, but haven't stopped to think, what does that person feeling, needing, wanting out of this conversation? What's your take on having empathy for your audience? He says it goes back to that thing we were talking about about the three moments in an interview; there's what's going on for you and how do you get to know your audience? The old model of win-lose says, "I'm just going to come in, and I'm going to