"This is really hard to execute. That's why we're training you line by line, ok? And we're going to give you guys a lot of training here." "So get ready for this thit's where you say, what's your understanding of what my experience of the holidays is like?" 'I know you want to, that's why, yiuh've to get your emotions in check, ok, no attacking,' he says. "'If they tell us what are we doing wrong?' This is pitfall number one," she adds. ''They want to jump right into the solution and fix it' ". So i understand why we have differing opinions on holiday time now