How Do You Predict Customer Satisfaction and Employee Burn Out?

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Yakelye: Clear communication is helpful. If you do send an emal at night at a strange time, you have to provide a justification for why. She says even in these fast pace environments, reminders, situational cues that it's located to take your lunch are important. Yakeley: It's almost like the self regulation of not taking minutes, taking moments back and assessing the situation.

Are you exhausted? We are. Between the long hours working from home during a pandemic, the mental load of worrying about the outcome of the election, and the lack of sleep that all of this has brought on, it’s no wonder that we’re tired and stressed.

Emotional exhaustion, as workplace well-being expert Mandy O’Neil explains, is one sign of burnout. She shares antidotes and ways to protect ourselves from experiencing it in the first place. Not having enough time for the people and things you care about can cause burnout. Happiness researcher Ashley Whillans gives us advice on how to find and protect that time.

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