The Importance of Ticketing

I feel like there's a weird class of ticket that I've encountered where it's disruptive and internally disruptive, but not an outage. If you're on call rotation includes a whole bunch of different services and the load is very high, then it might not make sense to add these sort of preemptive alerts. There are rules of thumb and like sort of frameworks for thinking about what urgency is appropriate,. But ultimately it really sort of, it depends on your service.