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Episode 245: Engaging In-product Experiences with Pulkit Agrawal

UI Breakfast: UI/UX Design and Product Strategy

CHAPTER

Ticketing

At our product usalist, we do have inoh, notifications as another channel alongside emal, but we draw the line and don't offer chat. And i think youd have a similar thing, youd offer messages, but not chat. And you also don't do help desks. What's your reasoning? How did you decide to do one and not do the other? I think similar to, you know, the the philosophy wou have ron analytics, like, we want to be really good at something that we think we can own."

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