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12min chapter
S8 E12: The Future of Loan Servicing (Live from the Salt Flats)
Fintech Takes
Proactive Loan Servicing Strategies
This chapter delves into the importance of loan servicing in fostering customer loyalty and creating cross-selling opportunities within the lending industry. It emphasizes the need for lenders to adopt proactive engagement strategies, especially in indirect auto lending, while highlighting innovative approaches during crises like the COVID pandemic. Featuring insights from a Canadian FinTech expert, the chapter advocates for personalized outcomes through technology and active communication, ultimately striving for flexibility in loan servicing to strengthen borrower relationships.
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