I think one of the biggest learnings for me from that broadcast of yours, first, you had to lead people past corporate scepticism. There's no way he wrote this. I mean, that just tells you a lot about our in general. You're investedas a way you behave as a leader and what you celebrate as a leader. And i, again, i it wasn't something that came naturally to me but i do believe that one of the most important things a leader does is look at his or her intention and direction.
Everything changes when we picture our organization upside down, with the CEO bearing the weight at the bottom and pushing vision up through the organization to the customer. Back in September 2015, Frank Blake and I discussed how and why this approach creates vision that will stick. As we enter 2022, this approach is more relevant than ever.
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