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Customer Obsession in Action - Case Study from Mailchimp
Level-up Engineering
How Did You Get Developers on Board?
In the customer ofse sprint, we were able to resolve tickets that touched about 13 hundred zundust tickets. And we had dash boards where you could see how we were doing on closing issues. I think an important part is showing people how unpactful it could be. Our customer team uses zen desk, and so we just have many, many, many tickets and zendas,. like many a customer reporting issues.
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