The Human In The Machine, “Natural” VS. “Artificial” Intelligence
Un-Billable Hour: Business Management Strategies for the Busy Lawyer Around the Community Table
00:00
Delighting Customers Through Team Recruitment
Exploring strategies for recruiting team members with a focus on delighting customers, emphasizing soft skills like the Excellence Reflex and using tools like the Culture Index for personality assessment. The chapter showcases examples from companies like Carlton Service, Four Seasons, and Nordstrom, highlighting the concept of delight in customer service through anticipating needs and going above and beyond to ensure customer satisfaction.
Transcript
Play full episode
