22min chapter

The Art of Quality cover image

Patterns of Quality at Costco with Peter Malizia

The Art of Quality

CHAPTER

Mastering Retail Operations

This chapter explores the essential 'six rights' of retail operations that ensure customer satisfaction and efficient turnover. It highlights Costco's commitment to maintaining quality and competitive pricing while focusing on employee retention and company culture. Additionally, the discussion covers operational metrics and innovative freight strategies that contribute to Costco's success in the retail market.

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