3 More Questions (Lynsi Snyder) with David Novak and Koula Callahan
How Leaders Lead with David Novak
Navigating Leadership and Customer Experience in the Restaurant Industry
This chapter emphasizes the importance of high standards and accountability in leadership, contrasting toughness with tough-mindedness. It showcases a restaurant chain's choice to prioritize customer experience over mobile ordering, illustrating how brand identity can foster customer loyalty and operational success.
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