VUX World cover image

How Salesforce are using LLMs with Greg Bennett

VUX World

CHAPTER

The Scale of a Conversational Solution

In terms of the scale, we're still taking a similar approach that we've taken in the past with our team. Each conversation designer owns a whole line of business and they are seen as the lead and the go-to conversation design for that entire cloud. And so that's often, I think one of the biggest things I have to convey to stakeholders is I'm like, you know, with conversational solutions, it's not a set and forget situation. You have to constantly monitor and constantly revise because language evolves.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner