The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

How a “Bot Wrangler” uses AI to scale support without compromise

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Navigating Growth: The Role of Automation in Customer Support

This chapter explores the challenges and strategies of bot wranglers in managing AI-driven support systems amid organizational growth. It emphasizes the critical balance between human support and automation while ensuring data accuracy to enhance performance.

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